400 – Communications and Dispatch

400.1 – Overview and Qualifications of Dispatch

400.2 – Dispatch

400.3 – Dispatch Responsibilities

400.4 – Primary Service Area and Posts

400.5 – Local Response Plan

400.6 – Calls

400.7 – Call Taking

400.8 – Caller Management and Customer Service

400.9 – Monitoring/Recording the Status of Units

400.10 – Canceling, Re/Un-Assigning and Running Late for a Call

400.11 – Utilization of Outside Resources

400.12 – Operation and Familiarization with Dispatch Equipment

400.13 – End of Shift

400.14 – Management Notification

400.15 – Emergency Procedures for Equipment Failure

400.16 – Emergency Procedures for Power and Communications Failure

400.17 – Radios

400.18 – Transmissions

400.19 – Hospital Notification

400.20 – Status Checks

400.21 – Vehicle Operations

400.22 – Addressing Language Diversity

400.23 – Communication Equipment Preventative Maintenance

400.24 – MPD Continuing Education

400.25 – MPD QI Process

400.26 – MPD Compliance

400.27 – MPD Call Taker Certifications & Requirements