Policy 1200.1

Title: Employee Assistance and Critical Incident Stress Management  
Section Employee Assistance and Critical Incident Stress Management
Policy #: 1200.1
Modified 01/01/2021 12:48 AM

A. Employee Assistance Program (EAP)

PRO recognizes that a wide range of problems including, but not limited to, marital or family distress, alcoholism, drug abuse, financial issues, legal questions, and emotional problems–not directly associated with an individual’s job function can nonetheless be detrimental to an employee’s performance on the job. Consequently, we believe it is in the interest of employees and PRO to provide an effective program to assist employees and their families in resolving problems as the need arises.

To this end, our EAP provides consultation services and referrals to local community treatment sources. All employees and members of their household are free to use this program and are encouraged to do so. There is no charge to you for these consultations. Employee visits to the EAP are held in confidence to the maximum possible extent.

Essentially, EAP will assist you with ANY problem you may have and/or refer you to someone who can. When you are referred to another entity, there are often fee arrangements, sliding scale charges, or available coverage through health insurance. EAP will assist you with this information.

Participation in our EAP program does not excuse employees from complying with normal PRO policies or from meeting normal job requirements during or after receiving assistance. Nor will participation in our EAP prevent PRO from taking disciplinary action against any employee for performance problems that occur before or after the employee’s seeking assistance through the program.

Employees interested in learning more about our EAP or in discussing a personal or job-related problem should contact PRO’s EAP 24 hours per day 7 days per week at the following:

KGA Employee Assistance and Worklife Program

EAP Website: www.kgreer.com

800.648.9557 –  508.879.2093

B. Critical Incident Stress Management (CISM)

PRO is committed to supporting all of its employees through its CISM program. EMS providers face stressful events every day. The work they choose to perform can be emotionally difficult, physically draining and a threat to their personal safety. Yet this same work is seen as extremely rewarding, sometimes exciting and a method for fulfilling some personal needs. The work still presents the public safety provider with a constant low to moderate level of stress and an occasional dose of high level stress.

Critical incidents may produce a wide range of stress symptoms, which can appear immediately at the scene, a few hours later or within a few days of the event. The more symptoms experienced, the more powerful the stress reaction can be. The longer the symptoms last, the more potential there is for permanent harm.

You should feel free to contact a supervisor regarding CISM and the need for services any time you or one of your fellow workers are having difficulty dealing with an incident or when the nature of the incident suggests that intervention or a Critical Incident Stress Debriefing (CISD) might be useful. A CISD is a group interaction where a team of trained people allow public safety providers to talk about their thoughts, actions and reactions to a stressful event.

A CISD is not group therapy and is not a critique of the event. The information shared in a debriefing is strictly confidential. A CISD is a time to learn what are normal expected behaviors and feelings following a stressful event and to receive assurance that you are experiencing a normal reaction to an abnormal event.

A critical incident is any situation faced by public safety providers that causes them to experience unusually strong emotional reactions which have the potential to interfere with their ability to function either at the scene or later.


The following critical incidents will require a CISD:

  1. Line of duty death or serious injury.
  2. Suicide of a co-worker.
  3. Death or serious injury to a child.
  4. Participation in a prolonged failed rescue.
  5. Mass Casualty Incident.
  6. Victim known to responder.
  7. Participation in an incident where responder safety is jeopardized.
  8. Participation in an event that generates excessive media coverage.