Operational and Clinical Technologies

All of our ambulances have state-of-the-art equipment — an investment that is driven by our belief that the right applications, hardware and technology help advance patient care. These technologies include the following:

Mirror AmbulanceFleet Eyes, Drive Cam

Fleet Eyes and Drive Cam technologies allow Pro EMS to provide quicker response times and safer patient transport. Fleet Eyes provides dispatch with a real-time view of vehicle location so they can send the closest vehicle to a patient call. Pro EMS can capture historical data to detect trends in call volume, so we can position our vehicles in locations most likely to require response at certain times. Fleet Eyes also shows vehicle drivers the quickest route to reach a patient as well as a visual on other ambulance locations, allowing for the best intercept process.

Drive Cam is installed on all Pro EMS ambulances and intercept vehicles, as well as all Emerson vehicles, and functions similarly to an airplane’s black box recorder. Drive Cam is triggered when a vehicles makes a 90-degree turn or when the g-force exceeds a certain level, indicating a potential hit. The internal camera provides twenty seconds of audio and visual footage, drastically reducing the question of fault in case of accident. Drive Cam also inspires crews to drive safely and without distractions such as cell phones and text messages, which are common causes of accidents.


The LUCAS CPR chest compression system provides consistent quality compressions to cardiac arrest patients. Human healthcare providers can become tired when performing manual chest compressions and the rate and pressure can be inconsistent after a few minutes. The LUCAS device allows for consistent compressions for any length of time, and also frees up providers to perform other patient care tasks.

Zoll X-Series Monitors

Every Pro EMS ALS ambulance and intercept vehicle is stocked with a Zoll X-Series cardiac monitor and defibrillator device. The X-Series provides the ability to monitor many cardiac patients, including patients in cardiac arrest, from when the paramedics first make contact with the patient until they are transferred at the hospital. 12-lead EKG reports can be sent from scene or bedside to receiving hospital securely prior to patient arrival. This gives emergency room staff time to prepare for the specific patient and the care he or she will need upon arrival. These monitors are lightweight, durable, and provide connectivity to receiving hospitals.


Power stretchers and Power Load

Pro EMS has power stretchers and Power Load loading devices in every transporting ambulance. This technology makes moving and handling patients easier for our staff and much more comfortable and safe for our patients. These technologies make moving our patients into their most comfortable position on scene and for transport easier and safer.




Event & Threat Monitoring 
Pro EMS uses the First Watch data surveillance and early warning software system to increase situational awareness in the Communications Center and throughout our Organization. The system is configured to monitor multiple internal information systems (CAD, ePCR, etc.) and warn of emerging health threats or possible WMD/Bioterrorism activity by monitoring real-time data for statistically significant occurrences or trends.

The software is easily customizable, and can automatically monitor multiple trends or threats from disparate data sources or agencies. When a possible threat or other qualifying trend is detected, the system alerts by sending messages, maps showing the distribution of suspicious events, and other details, via e-mail, pager, SMS or fax. The information is used to determine the nature and significance of the trend and, if necessary, take appropriate steps to protect the public. The software is also used to identify trends and events that are nonthreatening and non-emergent in nature but of interest to those involved with community health initiatives.

Pro EMS has been providing alerts and de-identified information related to opiate overdoses with geocoded cluster information to Cambridge Public Health Department since 2009. This information is then reviewed by epidemiologists to provide better and more targeted prevention techniques.

Pro EMS also provides certain redacted information to various hospital staff including medical directors and coordinators. These might include data contained in alerts related to stroke, STEMI, Advanced Airway, overdose, and pain management through this automated technology.