What We Do

Pro EMS provides 911 and non-emergency transport services to the Cambridge and Emerson Paramedics service areas.

We also provide a number of special operations services, including a 24/7 Incident Support Unit, mass casualty incident response, and disaster victim assistance. Pro EMS provides coverage for special events, such as Boston’s Fourth of July, Harvard University commencement and athletics, and the Head of the Charles Regatta.


Our paramedics and EMTs work in a tiered system: Advanced Life Support (ALS) units are staffed with two paramedics, or one paramedic and one EMT. Basic Life Support (BLS) units are staffed with two EMTs. The closest, most appropriate resource is assigned to emergency and non-emergency calls.

Our Support Services team is responsible for facilities, materials management, vehicle cleanliness and compliance, with the goal of keeping each vehicle in service with minimal downtime. Support Services acquires all of the replacement medications administered by field crews, handles the purchasing of all disposable medical supplies, recovers reusable medical equipment, and is responsible for restocking ambulances. Support Services also oversees maintenance programs for all biomedical equipment, including cardiac monitors, AEDs, and stretchers, while serving as an integral part of the Fleet Maintenance process.

Fleet Management is about process. Each ambulance receives scheduled maintenance every 5,000 miles, in accordance with Ford’s Severe Duty Schedule. Careful monitoring of our fleet helps maximize efficiency and minimize maintenance costs.